FAQs

Here are some answers to our most Frequently Asked Questions. If you can't find what you're looking for here, please contact us and we will be pleased to help.

Can I get a Demo or Practice account?

Yes. We offer a free Demo account with a practice balance of $100,000 and unlimited access to our trading platform. More...

Do you offer mini accounts?

Instead of dedicated mini accounts we let you trade full and mini contracts all on the same account. We have mini contracts (size = 10,000 of the first-named currency) on all our available FX pairs, offered at the same tight spreads.

Where do I download the trading software?

You don't have to. Our PureDeal platform is entirely browser-based. You simply log in via the box at the top-right of the screen.

I've forgotten my login details!

Don't worry. Just call +44 (0)20 7633 5428 for help.

Can I trade by telephone?

Yes. Just call +44 (0)20 7633 5488 to deal.

Which currencies can I trade?

We have an extensive range of majors and exotics, plus mini contracts on each pair. More...

How much do I have to deposit to open an account?

Nothing. You can get started online in minutes, with no forms to fill in or documents to send. More...

Do you offer mini accounts?

Instead of dedicated mini accounts we let you trade full and mini contracts all on the same account. We have mini contracts (size = 10,000 of the first-named currency) on all our available FX pairs, offered at the same tight spreads.

What order types do you support?

You can open a Market Order or an Entry Order to buy or sell any pair we offer. You can also attach Stop and/or Limit Orders, with a full choice of time conditions, to new and existing positions, and attach Contingent Orders to close positions generated by Entry Orders. 

Do you charge for charts and news?

No. All our support and research services are provided free-of-charge to clients and Demo account users.

What is 'Precision Pricing'?

This means that our prices are quoted to an extra decimal place, giving you greater accuracy in your execution price.

I already have an IG Markets account. Do I need to open a new account for FX?

Yes, to use our dedicated FX service you should open a new account, independent of any existing accounts. You can do this very quickly.

How can I transfer funds into and out of my account?

We have a comprehensive range of payment methods. You can deposit funds via:

• UK debit card (Switch/Maestro, Visa-Delta, Solo, Electron)
• Irish Laser card
• Credit card (Visa, MasterCard)
• Bank transfer
• Moneybookers
• Cheque

You can use the same methods to withdraw funds, with some restrictions. We do not normally make bank transfers or cheque payments, but will consider request at our discretion.

Full details on making and receiving payments can be found when you log in to our dealing platform.

Where are my funds held?

In a segregated account for IG Markets with Lloyds TSB.

Who are IG Markets? Are you regulated?

IG Markets (part of IG Group, a FTSE 250 company) is a market-maker in financial derivatives and a leading dealer in margined foreign exchange.

IG Markets is authorised and regulated by the Financial Services Authority (FSA), and is a member of the London Stock Exchange (LSE). More...

For further information on FX trading please see our Contract Details.